Índice: 1. In the beginning; 2. BPM: From common sense to common practice; 3. Operational transformations: get ready for extreme competition; 4. Strategy and BPM; 5. The dynamically stable enterprise; 6. BPM and "next practice"; 7. Processed-powered self service; 8. Business rules and business processes; 9. 8 Omega; 10. BPM and continuous improvement; 11. BPM Software; 12. Human interactions: no chesse is made of chalk; 13. Applying BPM in manufacturing; 14. Five fables and their lessons.

Resumo: Business process innovation is on the minds of executives these days, and for good reason. In the 1990s, companies also had a focus on business processes. They used enterprise-wide networks to tear down walls between fucntional departments and reengineered their companies to remain competitive. Today, the universal connectivity of the Internet makes it possible to tear down walls between companies to reinvent entire value chains. The result? We are now witnessing a grand globalization of withe collar work, outsourcing, offshoring and other new forms of extreme competition. Industry and national boundaries have become a blur. All is changed, and no industry is exempt. Pioneering companies have already discrupted incumbents and come from nowhere to dominate their industries. Their secret sauce? Business process management (BPM). This book brings together some of the best minds to explore the role and value of BPM, and what it portends. In its pages you will find the essential discussions and insights, straight from the thought leaders. In "Search of BMP Excellence" is for those who want to sustain the success of their businesses in the midst of the current sea of change. Is your company ready for extreme competition?